Dental Tribune Canada
Dentistry’s future is digital: Don’t be left behind

October 21, 2014

I regretted one thing when our practice switched from film X-rays to digital X-rays: I wish we had done it sooner. To say that we gained return on our investment is an understatement. It has greatly improved our practice management, the patient experience and overall communication. Our investment has paid off exponentially. More importantly, it is a value-added service that patients may not have experienced previously at other dental offices.

Today’s successful practice has a chief operations officer. Do you?

September 17, 2014

In today’s world, dentists have to be savvy businesspeople as well as excellent clinicians. Organizing a successful dental practice has become more time consuming and definitely more complex as each year passes. The list seems endless: ever-changing human resource issues, complex government/provincial/dental regulations, the need to train new team members, promoting the practice in a highly competitive marketplace, meeting patient needs and expectations, mastering new technology — all while keeping the schedule full.

Don’t believe all you read on fraud

October 16, 2012

A recent Google search for dental embezzlement articles located approximately 30 articles, many written by some of the “stars” of dental consulting. Most followed a common theme; they offer tips for fraud prevention that include control procedures, each designed to block a specific fraud technique. While I agree that certain controls and techniques advocated by those authors are good ideas for reasons unrelated to fraud, I categorically disagree with the suggestion that more or different controls will prevent fraud.

Tips on terminating an associate (that you should know when hiring)

September 20, 2012

In my previous column, I addressed critical issues to consider when hiring an associate and deciding if his or her relationship with your practice should be as an employee or as an independent contractor. This relationship doesn’t just set parameters on how you and the associate will work together, it also applies directly to what must occur should it become necessary for you and the associate to part ways.

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